Call Center Outsourcing - www.LeadGoals.com

Sunday, February 03 2019

Call Center Outsourcing - www.LeadGoals.com

LeadGoals.com | Call Center Outsourcing

   

#call_center_outsourcing

 

CALL CENTER OUTSOURCING

LeadGoals

service@leadgoals.com

www.LeadGoals.com

Seattle, WA

 

+1 (888) 308-2011

    

LinkedIn Corporation © 2019

 

Our Call Center is designed to meet the needs of a wide range of client programs including inbound customer service and outbound calls for both B2B and B2C markets. We offer the latest technology and reporting to ensure your program is delivered with a professional, expert voice. Our Call Center exceeds industry standards for average speed of answer (ASA), average talk time (ATT), abandonment rate and agent turnover.

  

Specific Outsourcing Campaign Design

 

We work with your staff to develop a solution that matches your sales goals, marketing objectives and brand integrity.

  

Fulfillment Call Center

 

Our callers will send you qualified warm live transfers by calling through data provided by your office or from our list of lead providers.

  

Warm Live Transfer Leads

 

Take advantage of our exclusive leads that are transferred over to your sales team via a warm live transfer.

  

Phase 1 - Initiation

 

We start with a discovery session that provides a thorough project scope and overview of your goals – both short and long-term. This lets us identify your project team and creates a baseline plan for fulfillment onboarding and implementation.

Phase 2 - Planning

 

We validate your program and document all requirements. We develop criteria for success and create an initial assessment, both of which are regularly reviewed to ensure continuous improvement. The project plan is finalized following client review and approval.

Phase 3 - Execution

 

We kick off your project and manage every aspect of fulfillment process integration – technology, contact center, operations, client services, and procurement. We manage your schedule and project scope with a focus on quality as well as thorough and accurate information distribution.

Phase 4 - Go Live

 

Your program is rolled out after a full transition and test runs. Our client service team manages the daily operations and offers cross-team collaboration to ensure the highest level of communication. Our reporting offers transparent access to your program and lets you make critical marketing and operational decisions.

Phase 5 - Review & Measure

 

At post launch, we review and validate the success factors to determine what went well and where improvements can be made in the fulfillment process. A comprehensive post-launch assessment is delivered to help with future programs.