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Stranded by Southwest and Stuck With Unexpected Costs
Olivia Laskowski was visiting Nashville, and was expecting to fly home to New York Dec. 27, when she received a text from Southwest Airlines telling her that her flight had been canceled. Four days later, Pretzel, the Siamese cat of Ms. Laskowski, was finally home in Brooklyn.
Southwest sent her a text message with a link to help her explore other travel options. However, Ms. Laskowski (25 years old) tried to rebook her Southwest flight, but the next available flight was not until Jan. 11. Ms. Laskowski ended up buying a new ticket through JetBlue for $478, which included $125 for Pretzels and $80 for bags. She returned home Dec. 30. Southwest informed Ms. Laskowski she would be reimbursed for the original ticket and she plans on submitting her JetBlue receipt to get reimbursement. Southwest has already offered her 25,000 points in exchange for her troubles.
"Sometimes, you get extra expenses and you just sort of brush them off and take them as they are," stated Ms. Laskowski who is a Partners Coffee marketing manager. It's the kind of money I would really like to have back, as it is the amount that makes a huge difference to me as a young man who lives in one of the most expensive cities in the country.
Southwest Airlines cancelled thousands of flights in December because of bad weather that disrupted holiday travel plans of thousands. While other major airlines recovered quickly, Southwest's inept computer systems left many customers stranded for days. Others
www.dream11today.com/stranded-by-southwest-and-stuck-with...
Stranded by Southwest and Stuck With Unexpected Costs
Olivia Laskowski was visiting Nashville, and was expecting to fly home to New York Dec. 27, when she received a text from Southwest Airlines telling her that her flight had been canceled. Four days later, Pretzel, the Siamese cat of Ms. Laskowski, was finally home in Brooklyn.
Southwest sent her a text message with a link to help her explore other travel options. However, Ms. Laskowski (25 years old) tried to rebook her Southwest flight, but the next available flight was not until Jan. 11. Ms. Laskowski ended up buying a new ticket through JetBlue for $478, which included $125 for Pretzels and $80 for bags. She returned home Dec. 30. Southwest informed Ms. Laskowski she would be reimbursed for the original ticket and she plans on submitting her JetBlue receipt to get reimbursement. Southwest has already offered her 25,000 points in exchange for her troubles.
"Sometimes, you get extra expenses and you just sort of brush them off and take them as they are," stated Ms. Laskowski who is a Partners Coffee marketing manager. It's the kind of money I would really like to have back, as it is the amount that makes a huge difference to me as a young man who lives in one of the most expensive cities in the country.
Southwest Airlines cancelled thousands of flights in December because of bad weather that disrupted holiday travel plans of thousands. While other major airlines recovered quickly, Southwest's inept computer systems left many customers stranded for days. Others
www.dream11today.com/stranded-by-southwest-and-stuck-with...