Customer Service and Pickup
WEEK 38 – Horn Lake Walmart, Set III
Finally stepping away from the pharmacy, we come over to the front end for this look at the combined Customer Service and Pickup area, which also serves as our final interior shot. I'm used to Customer Service being in the middle of the front end, so having it on the right side of it here (or is it considered the left side, since it's beside the left-hand entrance to the store? :P ) is a bit odd to me, haha! Pickup in the front is also odd, although it seems to be becoming more and more common these days.
I guess it makes enough sense; the merchandise is still stored in the back of the store, and this way customers just don't have to walk all the way back there to request a worker to pick up their package (plus there's the added benefit of guaranteed assistance here, seeing as how it's sharing a space with customer service!). But by the same token, the way I understand retail psychology would seem to indicate that having the customer walk all the way to the rear of the store for online pickup would actually be a good thing in Walmart's eyes, because the customers would then be exposed to more merchandise along the way that they might add to their purchase instead of simply going in and out! So in effect, seeing Walmart (seemingly) put customer convenience above their own gain is surprising...
(c) 2017 Retail Retell
These places are public so these photos are too, but just as I tell where they came from, I'd appreciate if you'd say who :)
Customer Service and Pickup
WEEK 38 – Horn Lake Walmart, Set III
Finally stepping away from the pharmacy, we come over to the front end for this look at the combined Customer Service and Pickup area, which also serves as our final interior shot. I'm used to Customer Service being in the middle of the front end, so having it on the right side of it here (or is it considered the left side, since it's beside the left-hand entrance to the store? :P ) is a bit odd to me, haha! Pickup in the front is also odd, although it seems to be becoming more and more common these days.
I guess it makes enough sense; the merchandise is still stored in the back of the store, and this way customers just don't have to walk all the way back there to request a worker to pick up their package (plus there's the added benefit of guaranteed assistance here, seeing as how it's sharing a space with customer service!). But by the same token, the way I understand retail psychology would seem to indicate that having the customer walk all the way to the rear of the store for online pickup would actually be a good thing in Walmart's eyes, because the customers would then be exposed to more merchandise along the way that they might add to their purchase instead of simply going in and out! So in effect, seeing Walmart (seemingly) put customer convenience above their own gain is surprising...
(c) 2017 Retail Retell
These places are public so these photos are too, but just as I tell where they came from, I'd appreciate if you'd say who :)