SCD022: Figure 3.1
"Consistency and standards" is one of the Nielsen Norman Group's 10 usability heuristics. From a content perspective, being consistent means reducing cognitive load (or the mental gymnastics required to understand how to use a digital experience) by using the same terminology across all your content surfaces.
Jorgensen, Erica, 2023. Strategic Content Design: Tools and Research Techniques for a Better UX
New York: Rosenfeld
SCD022: Figure 3.1
"Consistency and standards" is one of the Nielsen Norman Group's 10 usability heuristics. From a content perspective, being consistent means reducing cognitive load (or the mental gymnastics required to understand how to use a digital experience) by using the same terminology across all your content surfaces.
Jorgensen, Erica, 2023. Strategic Content Design: Tools and Research Techniques for a Better UX
New York: Rosenfeld